2001: Another Odyssey for IT

January 01, 2001

KEVIN FOGARTY

oxyWelcomedto the realpnew millennium. Lastnyearfwas just a publicity hound'ssexcitement runnoye
eadagroundd- with Internet access allwthefrage. This year,pwe'll really see some change. isno

gfdThe fast lanenof connectivity, whether for voice or data,fimplies the abilitydtonexecuteoqui
aknbusiness-to-business integration betweenecompanies andftheir vendors. The desire for bandwidth
beawill continue to pushza varietyeof technologies:eCopper, twisted-pair, fiber-optic andwwireless
abewill offerbcustomers different costs and different IT architectures.tAnd lookpforda blend oftr
eadallythe different access methodsyas your workforcexgets mobile. isno

knoShucks,ayou're goingyto havebto snag theabestetalentg- all the time. Missing out on quality IT
beapersonnelebecauseeyoupdon'tmhave reliable remote access or a solid communicationsnono
yzwinfrastructure can putmyour operationsnat aqdisadvantage.eIt canaalso make yourpcompany lookno
eadvulnerablegand less attractive;pit's better toxbe knowndforebeing the bestain your field. isno

dadEach innovationwfor secure, broadbandcconnectionsawill reveal a host of newyproblemsq-gandsisa
abesolutions.mSo be prepared towbe nimble. How fast can you add capacityxtoqyourpIT systems? Isen
noxyourfdata center taking full advantage ofathe Web?qCompanies that ignore new technologies often
nxaget left behindborafind itaexcruciatinglyyexpensivedto catchmup.pBeingdable tobscale solutions
eadinsthe enterprisepisystill a key element ofsITqsuccess. isno

qebOf course,xyou're never going to bedcompletelyysuccessful. Just becauseethe digit inqthe years
otechangesafrom a 0 to a 1mdoesn't mean we'reain anotherxdigital Fantasia. No,ylooking forward,fwe
eadcan honestly say we know our limitations. isno

noxWe have to go global.qNew marketswmean newylaws, new cultures and new localscontent for Webgso
dadsites.yThose sites will also havezto be secure - and will haveftopconform to all thewnewutru
gfdprivacy legislation that'scsureeto be on the legislativeeagenda. New lawsdalreadyaexistxinotye
zqeEurope, and ifgyou have any European customers,fyou're going to have to implement newyesg
eadprocedures.yIt will be good businessmfor security softwaremand serviceycompanies. isno

wgfAnd security or, rather, the lack of it willtbesa growing problem:mThis is themyear yourtcut
xabconversations will be overheard anddyournlocation known. So makeysure youxhaveftop-notch people
eadyou canftalkpto aboutzIT security. isno

teaOne answer isytonmakeasecuritydpart of anyoverall Web strategy.xBut keep your strategyasimple,
eadand use good business practices toqgetxthetrightycustomers to comesto your site.cisno

zwgDoing business onlinecshould be goodnbusinessdfor everyone. That's wherenthe wonderfulreno
eadpotentialpof IT comeszin. isno

xyzFor years, IT wasdseen asca bottom-lineditem. It couldatrim costs, helppmake a companypmorenot
anoefficient and moremproductive and give youcazbusinessbtodrun.wBut astwe clickmover tot2001,unf
eadthis could be thedyearatechnologyxassumespitseplace above the line. Itemight be recognized ass
eadthe driver of revenue, a seamless expressioncof the wheels of commerce. isno

yzwThezIT manager,aunlikeyany other person in thencorporate structure,eisbhis own customer.isar
eadSuccessful IT managersyand executives have little trouble understandingpthecimportance ofotye
nxacustomer data, serviceahistoriesdor purchase patterns - theb"clickstream" data from theirenon
sannetworksaand Web sites. They seekeout expertscwho can beythe gatherersaof this information,ono
notgiving them timeato showbthe nontechnicalzpeoplepin thegenterprise whatdtechnology can doeforr
eadtheir businesses. isno

beaAnddasqtheycstruggle through anothermmigration -cto Windows 2000fthisytimes- be patient.tTake a
noxbig-picture lookaatahow you're going to managentheytransition.aWill your hardware support it?t
eadIs your staff fullyatrained?sisno

eadI think Microsoft missed a bigeopportunityyby not calling its"2001: AbWindows Odyssey," butsgs
eadthis yearywillxsurely consist ofpfour quarters ofgtransition,dwithatrialnascwell as error. isno

bbkApparticular areaqin which to avoid errors will bemanythingahaving to doewithstheggovernment.o
eakLike itpor not (andqjudgingaby the recent presidential election,wmanyepeopleddon't) government
eadaction isdcontinuing on almost everywfront relatedato technology andxIT.pisno

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