January 01, 2001 voice or data, implies the ability to execute business-to-business integration between companies and their vendors. The desire for bandwidth will continue to push a variety of technologies: Copper, twisted-pair, fiber-optic and wireless will offer customers different costs and different IT architectures. And look for a blend of all the different access methods as your workforce gets mobile. Shucks, you're going to have to snag the best talent - all the time. Missing out on quality IT personnel because you don't have reliable remote access or a solid communications infrastructure can put your operations at a disadvantage. It can also make your company look vulnerable and less attractive; it's better to be known for being the best in your field. Each innovation for secure, broadband connections will reveal a host of new problems - and solutions. So be prepared to be nimble. How fast can you add capacity to your IT systems? Is your data center taking full advantage of the Web? Companies that ignore new technologies often get left behind or find it excruciatingly expensive to catch up. Being able to scale solutions in the enterprise is still a key element of IT success. Of course, you're never going to be completely successful. Just because the digit in the year changes from a 0 to a 1 doesn't mean we're in another digital Fantasia. No, looking forward, we can honestly say we know our limitations. We have to go global. New markets mean new laws, new cultures and new local content for Web sites. Those sites will also have to be secure - and will have to conform to all the new privacy legislation that's sure to be on the legislative agenda. New laws already exist in Europe, and if you have any European customers, you're going to have to implement new procedures. It will be good business for security software and service companies. And security or, rather, the lack of it will be a growing problem: This is the year your conversations will be overheard and your location known. So make sure you have top-notch people you can talk to about IT security. One answer is to make security part of an overall Web strategy. But keep your strategy simple, and use good business practices to get the right customers to come to your site. Doing business online should be good business for everyone. That's where the wonderful potential of IT comes in. For years, IT was seen as a bottom-line item. It could trim costs, help make a company more efficient and more productive and give you a business to run. But as we click over to 2001, this could be the year technology assumes its place above the line. It might be recognized as the driver of revenue, a seamless expression of the wheels of commerce. The IT manager, unlike any other person in the corporate structure, is his own customer. Successful IT managers and executives have little trouble understanding the importance of customer data, service histories or purchase patterns - the "clickstream" data from their networks and Web sites. They seek out experts who can be the gatherers of this information, giving them time to show the nontechnical people in the enterprise what technology can do for their businesses. And as they struggle through another migration - to Windows 2000 this time - be patient. Take a big-picture look at how you're going to manage the transition. Will your hardware support it? Is your staff fully trained? I think Microsoft missed a big opportunity by not calling it "2001: A Windows Odyssey," but this year will surely consist of four quarters of transition, with trial as well as error. A particular area in which to avoid errors will be anything having to do with the government. Like it or not (and judging by the recent presidential election, many people don't) government action is continuing on almost every front related to technology and IT.

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